Senior Technical Product Specialist

23 hours ago

Aligarh, Uttar Pradesh, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

About Us:

We revolutionize commerce for manufacturers, wholesalers, and distributors. Our mission is to empower businesses with innovative technology solutions that drive revenue and foster growth.

Our platform allows seamless order-taking, effective upselling, and automation of internal processes. Efficiency and user experience are core to our design philosophy.

We equip B2B businesses with the tools they need to thrive in a competitive market, streamline operations, and enhance customer interactions.

We're looking for people with a strong interest in building successful products or systems, comfortable dealing with lots of moving pieces, exquisite attention to detail, and are comfortable learning new technologies and methods.

Job Overview

You will play a pivotal role in resolving complex technical issues and ensuring seamless operation of our platform. You will work closely with the engineering team, using your skills to troubleshoot advanced problems, support API integrations, and contribute to improving product stability.

Responsibilities

  • Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of the product's infrastructure, APIs, and backend systems.
  • Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability, and infrastructure. Document solutions in a tracking system for streamlined tracking.
  • Scripting: Use Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution.
  • Cross-functional Collaboration: Collaborate with engineers to solve complex issues and effectively communicate technical information to non-technical team members.

Qualifications and Skills

  • At least 4 years of experience in a technical support role, with knowledge of web technologies (HTML, CSS) and familiarity with APIs.
  • Strong problem-solving and debugging skills in a technical environment.
  • Effective written and verbal communication skills.
  • Ability to work during regular business hours.

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