
Beauty And Personal Care Customer Service Representative
20 hours ago
Pilgrim is a leading beauty and personal care brand with a wide range of products across face care, haircare, skincare, makeup and fragrances. We have grown into a 1000+ offline store omnichannel brand with over 25,000 pin codes.
We are seeking a highly skilled Customer Support Associate to join our team. As a Customer Support Associate, you will be responsible for responding promptly to customer inquiries via various channels, providing accurate and detailed information about products, services, policies, and procedures.
Responsibilities:
- Respond to customer inquiries via phone, email, live chat, or social media.
- Provide accurate and detailed information about products, services, policies, and procedures.
- Assist customers in troubleshooting and resolving customer's issues with products or services.
- Ensure customer requests, concerns, and complaints are handled professionally and promptly.
Requirements:
- High school diploma or equivalent; associate or bachelor's degree is a plus.
- Proven customer support experience or relevant customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Empathetic and patient demeanor when dealing with customer issues or complaints.
- Ability to handle a high volume of customer inquiries in a fast-paced environment.
- Proficiency in using customer support software, ticketing systems, and CRM tools.
Why Join Us?
We offer a dynamic work environment that encourages teamwork, professional growth, and opportunities for advancement. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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