Customer Service Associate

2 days ago


Kota, Rajasthan, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 45,00,000

We are seeking an exceptional Customer Service Representative to join our team.

Location: Gurgaon

Employment Type: Full-time, Permanent

Work Mode: In-person

About the Role

  • This role is ideal for individuals with strong communication skills who can handle customer interactions confidently and professionally.
  • Key Responsibilities
  • Respond to customer calls, emails, and intercom queries promptly and courteously.
  • Follow standard procedures to resolve issues or escalate them to the appropriate department.
  • Ensure efficient use of company telephone and support systems while maintaining professional communication.
  • Support team leads by handling routine tasks during their absence (after training).
  • Report operational challenges or service concerns to supervisors clearly and in a timely manner.

Required Skills and Qualifications

  • Excellent verbal and written communication skills.
  • Basic knowledge of customer service processes and telephone etiquette.
  • Ability to remain calm, attentive, and professional under pressure.
  • Computer literacy with basic IT knowledge.
  • Minimum qualification: 12th Pass or Graduate.

Benefits

• Health Insurance

• Provident Fund

• Paid Time Off & Paid Sick Leave

• Overtime Pay & Performance Bonus

• Growth & Learning Opportunities

Additional Information

  • Rotational Shifts


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