Finnone Support Specialist

6 days ago


Chennai, Tamil Nadu, India Clover Infotech Private Limited Full time
Finnone Support Role

We are seeking a skilled Finnone Support Specialist to join our team at Clover Infotech Private Limited. As a Finnone Support Specialist, you will be responsible for providing top-notch support to our clients.

Key Responsibilities:
  • Incident Management: Log and monitor new incident tickets, service requests, and mass incident tickets in our IT helpdesk tool.
  • First Point of Contact: Serve as the first point of contact for business users' incidents and service requests.
  • Ticket Resolution: Directly resolve incident and service request tickets based on available information in KEDB.
  • Ticket Routing: Route tickets to further support units across L2's when not resolvable at L1.
  • KEDB Maintenance: Establish, maintain, and update KEDB to enhance resolution efficiency at L1.
  • Coordination: Seamlessly coordinate with Incident & Problem Management Teams.
  • End-of-Day/End-of-Block Activities: Perform EOD/BOD activities as required.
  • Standard Operating Procedures: Execute activities with the help of SOP's and Checklist.

Requirements: 1-2 years of experience in Finnone Application. Strong analytical and problem-solving skills. Ability to work in a fast-paced environment.


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