Customer Service Representative
1 week ago
Job Title: Domestic Voice Process
We are seeking a talented individual to join our team at Akshaya Hr Solutions as a Domestic Voice Process professional. As a key member of our customer service team, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.
- Key Responsibilities:
- Handle inbound and outbound customer calls to address their queries and concerns
- Resolve customer complaints and provide suitable solutions in a timely fashion
- Document all customer interactions and transactions accurately
- Provide product and service information to customers
- Follow up on customer calls where necessary
- Work collaboratively with colleagues to achieve organizational objectives
Qualifications and Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities to handle customer queries and issues
- Active listening skills to comprehend customer concerns
- Ability to work under pressure and manage stressful situations calmly
- Time management skills to handle multiple tasks and meet deadlines
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