Customer Service Associate with Rural Focus

2 days ago

Anand, Gujarat, India Anveshan Full time

Role Overview:

Anveshan, India's leading healthy food brand, seeks a highly motivated and customer-focused Customer Service Associate to join our rapidly growing team. As part of the Customer Experience Team, you will play a pivotal role in ensuring customer satisfaction by addressing queries, resolving concerns, and providing exceptional service.

About the Role:

  • Customer Support: Address customer inquiries across phone, email, and chat channels, ensuring prompt and effective resolution.
  • Logistics Coordination: Collaborate with logistics and operations teams to resolve delivery-related issues and ensure timely order dispatch.
  • Complaint Resolution: Handle customer complaints with professionalism, maintaining a positive relationship while delivering swift and satisfactory solutions.
  • Record Keeping: Maintain accurate logs of customer interactions and order details in the system to facilitate efficient follow-ups and seamless operations.
  • Escalation Management: Identify and escalate unresolved or complex issues to the relevant departments for further action.
  • Customer Feedback Collection: Gather feedback to understand customer needs and provide actionable insights for service and product improvements.
  • Process Optimization: Propose improvements to enhance customer service processes and logistics efficiency.

Key Requirements:

  • Education: Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).
  • Experience: Minimum one year of experience in Customer Service, Sales, Marketing, or Advertising.
  • Exceptional communication skills: Proficiency in verbal and written communication in both English and Hindi is essential.
  • Problem-Solving Mindset: Ability to identify, address, and resolve customer concerns efficiently.

Why Choose Anveshan?

Purpose-Driven Work: Contribute to a company that empowers rural food producers and promotes healthy living.

Expert Guidance: Learn from industry leaders and gain real-time mentorship.

Growth Opportunities: Take ownership of your work and grow within a fast-paced, dynamic environment.

Award-Winning Company: Join a recognized leader in the healthy ghee and oils category, featured on Shark Tank India Season 2.

Empowering Local Communities: Your contributions will strengthen local communities and redefine the food industry.

Competitive Salary: ₹5,00,000 - ₹7,00,000 per annum, depending on experience.

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