Food Service Associate
3 days ago
The role involves ensuring exceptional guest service, maintaining positive relationships with guests and colleagues, and adhering to hotel policies and procedures.
Key Responsibilities:
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.
Operational Requirements:
- Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Works in a supportive and flexible manner with other departments.
- Maintains par stocks of all equipment and guest supplies as required.
- Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
- Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
- Clears and resets counters or tables at conclusion of each course.
- Fully conversant with all aspects of the Micros System.
- Computes bill and accepts payment.
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