International Business Growth Leader
21 hours ago
At the forefront of our international operations, we seek a seasoned leader to drive business growth and foster exceptional customer experiences.
Key Responsibilities:- Lead a team of professionals to meet daily targets and maintain elevated levels of customer satisfaction
- Oversee critical performance indicators (KPIs) such as average handle time, shrinkage, attrition, customer satisfaction, and service level agreements
- Develop and implement strategies to minimize shrinkage and attrition rates through effective people management practices
- Collaborate with cross-functional teams to resolve issues related to rostering, contact center operations, business process outsourcing operations, and call center operations
The ideal candidate will be an experienced executive with a strong background in customer service, team leadership, and process optimization. They will be responsible for ensuring adherence to established company policies and procedures while driving innovation-driven solutions to propel business growth.
Required Qualifications:- Proven track record of success in leading high-performing teams
- Exceptional leadership and customer service skills
- Experience in managing KPIs and developing strategic plans
As a member of our team, you will have opportunities to grow professionally, work collaboratively with talented individuals, and contribute to shaping the future of our organization.
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