
Customer Lifecycle Manager
2 days ago
We are seeking a highly skilled CRM & Retention professional to lead our customer lifecycle management strategy.
Key responsibilities include:
- Designing and executing targeted retention journeys across digital channels.
- Developing strategies to increase repeat purchase rate, average order value (AOV), and customer lifetime value (CLV).
- Segmenting customers using behavioral cohorts and RFM analysis.
The ideal candidate will have 3-5 years of experience in CRM, retention, or customer engagement in D2C/ consumer brands. Strong knowledge of CRM tools, automation, and analytics platforms is essential. Additionally, analytical mindset, creative thinking, and customer empathy are required.
Benefits of this role
- Opportunity to scale a high-growth D2C brand trusted by millions.
- Work in a fast-paced, entrepreneurial environment where ideas are valued.
- Growth path into CRM & retention leadership roles.
About the role
- This is a unique opportunity to join a purpose-led, sustainable brand shaping the future of clean beauty.
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