Agent Support Professional

3 days ago


Tiruppur, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Agent Support Professional

We are seeking an experienced and skilled Agent Support Professional to join our team. As a critical member of our support staff, you will be responsible for delivering exceptional customer experiences via phone, email, or chat.

The successful candidate will have a proven track record of troubleshooting complex issues and providing timely resolutions while maintaining high customer satisfaction scores.

Key Responsibilities:
  • Respond to customer support queries in a prompt and professional manner
  • Demonstrate strong problem-solving skills to diagnose and resolve issues efficiently
  • Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in technical support or customer-facing roles
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Familiarity with ticketing systems and ITIL frameworks
Mandatory Skills:
  • Proficiency in Google products (Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides)
  • Knowledge of Google Workspace Administrator certification is an advantage

This role offers opportunities for growth and development, as well as a dynamic work environment that prioritizes collaboration and innovation.


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