
AI Agent Developer
23 hours ago
As a seasoned professional in ServiceNow AI Agent development, this role requires expertise in designing, configuring, and deploying intelligent Agents that enhance automation, service delivery, and analytics capabilities.
The ideal candidate has hands-on experience with the ServiceNow Platform, proficiency in AI Agent Studio, no-code/low-code development, and a solid understanding of Large Language Models (LLMs) and Machine Learning (ML) concepts for natural language processing and AI-driven automation.
- Familiarity with data integration (internal and external sources, knowledge articles, platform data) and experience with AI governance, analytics, and monitoring tools are essential.
Detailed responsibilities include:
- Configuring and customizing ServiceNow AI Agents using AI Agent Studio
- Developing workflows, subflows, and process automation within ITSM, CSM, HRSD, and SecOps modules
- Integrating ServiceNow AI Agents with external systems using Integration Hub, APIs, and Workflow Data Fabric
- Enabling AI Agents to call external tools and interact with LLMs, databases, or third-party AI models
- Leveraging RaptorDB Pro for high-performance data processing and utilizing AI Control Tower and AI Agent Orchestrator for multi-agent coordination, guardrails, and governance
- Monitoring performance using ServiceNow analytics and ensuring compliance with organizational and regulatory policies
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