Client Experience Specialist

2 days ago


Palakkad, Kerala, India beBeeCommunication Full time ₹ 40,00,000 - ₹ 80,00,000
Junior Client Servicing Executive Job Description

The role of a Junior Client Servicing Executive is pivotal in supporting senior team members in effectively managing client accounts, forging strong relationships with clients through excellent communication and service excellence.

Key Responsibilities:

  • Support senior team members in day-to-day client account management, ensuring seamless coordination and timely delivery of projects
  • Collaborate closely with clients to comprehend their needs and provide efficient solutions
  • Prepare high-quality presentations, briefs, and reports for client meetings, showcasing the company's expertise and commitment to quality
  • Work synergistically with creative and digital teams to deliver exceptional results, meeting client expectations and exceeding them when possible
  • Monitor project progress meticulously, guaranteeing deadlines are met and clients are regularly updated on the status of their projects
  • Establish trust with clients through transparent communication, empathetic understanding, and a dedication to delivering outstanding service

Requirements:

  • 1-2 years of experience in Client Servicing/Account Management, with a proven track record of success
  • Excellent interpersonal and communication skills, enabling effective collaboration with diverse stakeholders
  • Organized, detail-oriented, and adept at multitasking, prioritizing tasks to meet deadlines and ensure seamless execution
  • Proactive, solution-focused, and enthusiastic about learning and growth, embracing new challenges and opportunities for development
  • Team player who values collaboration, mutual respect, and open communication, fostering a positive work environment and driving collective success
  • Alignment with the company's core values and mission, demonstrating a shared commitment to excellence and customer satisfaction


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