
Senior Service Management Leader
1 day ago
This is a senior leadership position responsible for overseeing the Service Management platform and ensuring error-free operations in alignment with business needs and ITIL best practices.
The successful candidate will have 14+ years of experience in governing BMC Helix ITSM and will be responsible for owning the service management platform, ensuring error-free operations, and driving process improvements.
The role requires a strong understanding of UI/UX tools and HCD (Human Centric Design) as well as experience in establishing Management Information System and license management.
The ideal candidate will have hands-on knowledge of BMC tools, specifically on Helix ITSM (SaaS) and Helix Discovery, and will be able to leverage AI technologies effectively in Service Management.
The position also requires significant experience in leading support for large, complex, multi-functional environments and the ability to build positive relationships with own team, business, and technology partners.
Key Responsibilities- Oversee end-to-end management, availability, and governance of the Service Management tools within the licensing agreement.
- Develop an interactive MIS dashboard based on KPIs and generate service reports for management meetings.
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