Customer Experience Specialist

1 week ago

Kolkata Vijayawada, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000
Support Engineer Job Description

Are you looking for a career that combines technical expertise with excellent customer service skills? Do you enjoy resolving complex technical issues and working collaboratively with cross-functional teams?

This Support Engineer role is ideal for individuals who are passionate about delivering exceptional customer experiences and have a strong technical background.

Key Responsibilities:

  • Respond to Customer Inquiries: Provide timely and effective responses to customer inquiries via phone, email, or chat.
  • Resolve Technical Issues: Conduct diagnostic tests to identify the root cause of customer issues and provide solutions to resolve their problems.
  • Collaborate with Development Teams: Work closely with development teams to escalate and resolve complex technical issues.
  • Maintain Accurate Records: Maintain accurate records of customer interactions and issue resolutions in a CRM system.
  • Develop and Deliver Training Materials: Participate in the development and delivery of customer training and support materials.
  • Communicate Effectively: Communicate effectively with customers and internal stakeholders to provide status updates on issue resolution.

Required Skills and Qualifications:

  • Strong Technical Background: Possess a strong technical background and understanding of hardware and software systems.
  • Excellent Communication Skills: Demonstrate excellent communication and interpersonal skills.
  • CRM and Ticketing Systems: Have experience with CRM and ticketing systems.

Benefits:

As a Support Engineer, you will have the opportunity to work with a dynamic team, develop your technical skills, and make a real impact on our customers' experiences.

Others:

We are committed to providing a collaborative and inclusive work environment where employees can grow and develop their careers.

  • International Customer Experience Specialist

    3 days ago

    Vijayawada, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 2,70,000 - ₹ 3,50,000

    Exceptional customer support specialists are sought after to provide top-notch service in an international capacity. The ideal candidate should be self-driven and passionate about delivering exceptional customer experiences.Deliver efficient and professional assistance to international customers through various channels.Understand customer needs and provide...

  • Customer Experience Specialist

    3 days ago

    Vijayawada, Andhra Pradesh, India beBeeCustomerExperience Full time ₹ 7,00,000 - ₹ 15,00,000

    Job Description:We are seeking a skilled CRM Executive to join our team. The ideal candidate will have excellent customer service skills, be proficient in using CRM software, and have a proven track record of providing exceptional customer experiences.The successful candidate will be responsible for handling customer inquiries, providing prompt and accurate...

  • Customer Experience Specialist

    7 days ago

    Vijayawada, India beBeeCustomer Full time ₹ 2,50,000 - ₹ 5,00,000

    We are seeking a dedicated Customer Service Representative to join our team in Vijayawada. As a key member of our customer service unit, you will play a vital role in delivering exceptional customer experiences and support to our clients.

  • Customer Experience and Logistics Coordinator

    4 days ago

    Vijayawada, Andhra Pradesh, India beBeeCustomerService Full time ₹ 35,00,000 - ₹ 45,00,000

    We are seeking a skilled professional to join our team as a Customer Experience Specialist.Job DescriptionThe ideal candidate will be responsible for ensuring a positive customer journey through effective handling of customer calls, regular follow-ups, issue resolution, and feedback collection via various channels. They will also manage logistics and order...

  • Customer Experience Specialist

    3 days ago

    Vijayawada, Andhra Pradesh, India beBeeCustomerRelationship Full time ₹ 8,00,000 - ₹ 12,00,000

    Establish a strong rapport with customers to drive sales and growth.Key Responsibilities:Respond promptly to customer inquiries via phone, email, WhatsApp, and social media.Convert customer queries into orders by providing product information and resolving issues efficiently.Collaborate with the sales team to promote products and increase revenue.Develop...

  • Customer Experience Specialist

    4 days ago

    Vijayawada, Andhra Pradesh, India beBeeCustomerService Full time ₹ 30,000

    Job Overview:We are seeking an experienced Customer Service professional to join our dynamic International E-Commerce Voice Support Team.Key Responsibilities:Respond promptly and professionally to customer inquiries and resolve issues in a timely manner.Provide accurate and informative responses to customer questions, ensuring seamless communication.Utilize...

  • Customer Experience Solutions Manager

    2 days ago

    Vijayawada, Andhra Pradesh, India beBeeCustomer Full time ₹ 15,32,880 - ₹ 20,43,600

    Job Title: Senior CX Solutions SpecialistWe are seeking a seasoned professional to spearhead our customer experience initiatives.8+ years of experience in contact centre domain is required.Hands-on experience with contact centre technologies, including Genesys Cloud and AWS Connect, is essential.Strong customer-centric mindset and ability to optimize...

  • Customer Experience Specialist

    4 days ago

    Vijayawada, Andhra Pradesh, India beBeeQuality Full time ₹ 12,00,000 - ₹ 15,00,000

    Delivering Exceptional Customer Experiences:Job SummaryThe Call Quality Analyst will play a pivotal role in enhancing the effectiveness and quality of customer interactions. This key position involves evaluating recorded sales calls against defined standards, identifying areas for improvement, and collaborating with trainers to design solutions.Evaluating...

  • Customer Experience Director

    6 days ago

    Vijayawada, Andhra Pradesh, India beBeeMarketing Full time ₹ 1,73,56,300 - ₹ 2,51,36,200

    About UsWe're a global agency that empowers businesses to connect with the right prospects through authentic, conversation-driven engagements backed by data-driven intelligence.The RoleThis is a hands-on position that bridges the gap between marketing strategy and flawless event execution. The ideal candidate will combine agency-side client management with...

  • Customer Support Specialist

    4 days ago

    Vijayawada, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 10,00,000

    Job TitleWe are seeking a highly skilled Customer Support Specialist to join our team.