Operational Success Catalyst

2 days ago

Pune, Maharashtra, India beBeeOperations Full time ₹ 18,00,000 - ₹ 28,00,000

Job Title: Customer Success Operations Manager

">Job Description:">

We are seeking a skilled professional to lead our Customer Success team's operational backbone. As the Customer Success Operations Manager, you will be responsible for tooling, reporting, and process improvement, ensuring our Technical Success Managers have the necessary systems and insights to deliver value to customers.

">

Key Responsibilities:

">
  • ">
  • Manage day-to-day CS platform administration, including configuration, integrations, and adoption by TSMs.">
  • Build and maintain dashboards in Datadog and Grafana to track customer health signals and platform performance.">
  • Develop and automate reporting on customer adoption, engagement, segmentation, and risk signals.">
  • Partner with CS leadership to create renewals forecasting dashboards and health score frameworks.">
  • Ensure timely access to consistent success metrics for TSMs and leadership.">
  • Document and optimize CS processes to improve efficiency and consistency.">
  • Create repeatable playbooks for tracking customer journeys and success milestones.">
  • Implement alerting mechanisms to notify TSMs of changes in customer usage or risk profiles.">
">Requirements:">
  • ">
  • 3+ years of experience in Customer Success Operations, Revenue Operations, or a related operations role.">
  • Hands-on experience with Vitally (or similar CS platform) and Salesforce administration skills at the object and reporting level.">
  • Strong analytical ability to design, build, and automate dashboards and reports that tell a clear story.">
  • Proven ability to translate CS team needs into repeatable, scalable workflows.">
  • Experience with GitLab (or similar version control) for managing reporting and automation scripts.">
">Benefits:">
  • ">
  • Accurate, real-time reporting on customer health, renewals risk, and adoption.">
  • TSMs spend less time managing backend tools and more time driving value with customers.">
  • Operational processes are documented, automated, and repeatable.">
  • Tools and systems are managed proactively, with improvements suggested and implemented.">

  • Senior Dotnet Developer

    2 days ago

    Pune, Maharashtra, India Health Catalyst Full time

    The healthcare industry is the next great frontier of opportunity for software development, and Health Catalyst is one of the most dynamic and influential companies in this space. We are working on solving national-level healthcare problems, and this is your chance to improve the lives of millions of people, including your family and friends. Health Catalyst...

  • Customer Success Operations Manager

    2 days ago

    Pune, Maharashtra, India Cequence Security Full time

    Customer Success Operations Manager OverviewWe are seeking a Customer Success Operations Manager to power the backbone of our Customer Success team. This role is focused on tooling, reporting, and process improvement, ensuring our Technical Success Managers (TSMs) have the systems and insights they need to deliver value to customers. You will own the...

  • Drive Operational Success

    3 days ago

    Pune, Maharashtra, India beBeeCostManagement Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Operations Excellence LeaderAt a premier healthcare institution, we strive for clinical excellence and innovation. As an accomplished professional in this role, you will oversee day-to-day hospital operations, ensuring seamless processes and maximizing productivity while enhancing patient satisfaction.Key Responsibilities:Oversight of overall hospital...

  • Innovation Catalyst

    3 days ago

    Pune, Maharashtra, India beBeeMentor Full time ₹ 12,00,000 - ₹ 15,00,000

    CRiEYA is a Centre for Research, Innovation & Entrepreneurship at MIT-ADT University in Pune.Our focus is on nurturing young innovators and entrepreneurs by providing them with resources, mentorship, and opportunities to turn ideas into prototypes.We offer programs like the Pre-Incubation Program, which helps students plan and oversee mentoring sessions,...

  • Chief Operations Excellence Officer

    2 days ago

    Pune, Maharashtra, India beBeeBusinessExcellence Full time ₹ 1,80,00,000 - ₹ 2,10,00,000

    Job SummaryWe are seeking a talented Business Excellence Leader to drive operational performance and foster a culture of continuous improvement. This role will champion daily management excellence, problem-solving maturity, and the integration of AI-driven insights to support lean deployment across the organization.The ideal candidate will have a proven...

  • Government Marketplace Operations Manager

    2 days ago

    Pune, Maharashtra, India beBeeGovernment Full time ₹ 8,00,000 - ₹ 12,00,000

    Our innovative IT solutions team is seeking a dedicated professional to manage Government e-Marketplace operations and tender processes across government sectors.Job DescriptionAs a leading technology catalyst in India, we specialize in transforming businesses through data center solutions, cybersecurity, professional services, and digital workplace...

  • Customer Success Platform Manager

    2 days ago

    Pune, Maharashtra, India beBeeOperations Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Key Operations ManagerWe are looking for a skilled Key Operations Manager to join our team. In this role, you will be responsible for managing the backbone of our Customer Success operations, ensuring seamless integration and adoption of tools and systems by our Technical Success Managers (TSMs). You will own the administration of CS platforms,...

  • Customer Success Professional

    2 days ago

    Pune, Maharashtra, India beBeeCustomerSuccess Full time ₹ 40,00,000 - ₹ 80,00,000

    Job OverviewWe are seeking a highly skilled Customer Success Associate to join our team. As a Customer Success Associate, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction.Your primary goal will be to provide proactive support and address customer queries efficiently. You will also be responsible for...

  • Customer Success Manager, Pune

    4 weeks ago

    Pune, Maharashtra, India WillScot Full time

    JOB TITLE: Manager – Customer Success, Pune EQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot.At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities...

  • Sr Manager Customer Success

    4 weeks ago

    Pune, Maharashtra, India Frido Full time

    Company Description Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people...