Technical Security Solutions Specialist

4 hours ago

Chennai, Tamil Nadu, India beBeeSecurity Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

We are shaping the future of cybersecurity. Our mission is to ensure safe and effective adoption of AI in enterprises.

Job Overview

As a Staff Technical Support Engineer specialising in AI Access Security and SaaS Security, you will be our senior escalation point for AI Access Security solution, guiding customers through complexities of GenAI app adoption.

Public GenAI apps can inadvertently expose sensitive company data, including intellectual property, financial records, and customer information. Your expertise will empower customers to unleash promise of GenAI apps while maintaining robust security postures.

Your Impact
  • Provide advanced technical support to customers and partners, particularly in areas of AI Access Security and SaaS Security.
  • Troubleshoot and resolve complex issues related to safe adoption of GenAI apps and protection of SaaS applications.
  • Offer best practices and configurations to optimize security solutions for our customers.
  • Manage and resolve support cases efficiently, ensuring timely follow-up and resolution.
  • Conduct fault isolation and root cause analysis for technical issues, providing clear documentation and updates.
  • Author and publish Technical Support Bulletins and other knowledge base documentation.
  • Collaborate with cross-functional teams to drive product improvements and customer success.
  • Travel to customer sites as needed to expedite resolution of critical situations.
  • Provide on-call support as required to address urgent customer needs.
QualificationsYour Expertise
  • 8+ years of experience in technical support engineer role, with focus on network security technologies.
  • Strong written and verbal communication skills, with ability to explain complex technical issues to diverse audiences.
  • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (SAML, LDAP, RADIUS, etc.).
  • Experience with Firewall Central Management Systems and multi-factor authentication security systems.
  • In-depth knowledge of security services, including IDS/IPS, Firewalls, and network debugging across mixed media and protocols.
  • Ability to work flexible hours, including weekends and evenings, to support customers in different regions.

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