
Operations Excellence Specialist
17 hours ago
Our company seeks an experienced Process Improvement Professional to drive transformational change across multiple sites and functions.
The ideal candidate will have a proven track record of applying Lean/Six Sigma methodologies to improve performance, reduce waste, and enhance productivity.
Key Responsibilities:
1. Develop and implement process improvement initiatives to enhance efficiency and effectiveness.
2. Lead cross-functional teams to map current processes, identify gaps, and implement improvement roadmaps.
3. Conduct root cause analysis (RCA) and problem-solving to address performance bottlenecks.
4. Build and maintain relationships across functions to identify improvement opportunities and implement measurement systems.
5. Drive change management initiatives to embed a culture of continuous improvement and operational excellence.
Requirements:
1. Bachelor's Degree required; MBA preferred.
2. Certification: Certified Six Sigma Black Belt (mandatory; Green Belt acceptable with significant Black Belt project experience).
3. Minimum 8 years' experience in Service Excellence, Quality, or Process Improvement roles, with at least 5 years in US/UK Insurance operations.
4. Proven expertise in project management, Six Sigma/Lean initiatives, process transformation, automation, P&L analysis, and continuous improvement.
5. Strong quantitative and analytical problem-solving ability.
6. Ability to influence without authority and inspire cross-functional teams.
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