Conversational AI Quality Assurance Specialist

5 hours ago

Kurnool, Andhra Pradesh, India beBeeQuality Full time ₹ 10,00,000 - ₹ 15,00,000

Are you an expert in ensuring seamless conversational experiences for users?

About the Role

We are seeking a skilled Conversational AI Quality Assurance Specialist to join our team.

This role is all about identifying and addressing potential issues in our Conversational AI platform to guarantee top-notch user experience. If you have 5+ years of experience in quality assurance with a focus on testing Omni Channel (Voice and Chat) Natural Language Processing (NLP), Conversational AI, and Cognitive solutions, we'd love to hear from you

Responsibilities
  • Create, execute, and automate complex functional and regression test scenarios to prevent defects from leaking into production.
  • Ensure comprehensive test coverage and execution of test cases that exercise all critical inter-system integration points.
  • Own initiatives of high complexity, high risk, and high visibility; handle multiple initiatives of varied complexity simultaneously; provide feedback on and suggestions for improving QA procedures to IT leads.
  • Review and provide feedback on requirements, technical design, and specifications through User Story/Backlog Refinement sessions.
  • Develop Test Plans, Test Data Requirements, Test Scenarios, Test Cases, Test Results, Test Strategy, and Test Summary reports leveraging user stories, business requirements, UX design specifications.
  • Conduct Manual and Automated Testing.
  • Show strong understanding of Defect Workflow, Agile Methodology.
  • Identify and document all defects and customer experience concerns.
  • Manage the test artifacts and approval process.
Requirements
  • 5+ years in software industry with Quality Assurance experience including creating test plans, test cases, tracking defects, reporting status to various levels in the organization.
  • Experience testing Omni Channel (Voice and Chat) NLP, Conversational AI, and cognitive solutions.
  • 2+ years experience with automated test tools including Hammer On Demand and/or Hammer Call Master and Selenium WebDriver and/or Playwright.
  • Proficiency in Python, Java, or JavaScript for test automation.
  • Knowledge and experience testing software applications within Healthcare industry.
PREFERRED QUALIFICATIONS
  • Familiarity with Text to Speech, Speech to Text.
  • Familiarity with Postman or SOAP UI for API testing.
  • Experience working in SAFe/Agile.
  • Understanding of Rally for project and test management.
  • Experience writing and executing IVR test cases.

If you're passionate about delivering top-notch quality experiences for users and possess the necessary expertise, we'd love to hear from you Please apply if you meet the qualifications listed above.

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