Quality Assurance Manager

23 hours ago

Kurnool, Andhra Pradesh, India beBeeQuality Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Senior Quality Assurance Specialist

We are seeking a highly skilled Senior Quality Assurance Specialist to oversee and optimize the quality assurance process across the production cycle, from incoming materials to final product inspection.

This role will ensure adherence to ISO 9001 standards and other applicable certifications, driving customer satisfaction initiatives and monitoring CSAT scores.

The ideal candidate will have experience in quality assurance, ISO implementation, and CSAT monitoring, with strong analytical skills, effective communication, and leadership abilities.

Main Responsibilities:
  • Develop and implement robust quality plans covering raw materials, purchased components, and finished products.
  • Coordinate third-party laboratory tests where necessary, ensuring results meet defined quality benchmarks and regulatory standards.
  • Issue certificates of quality, engineering drawings, and required documentation to customers, supporting transparency and trust in product quality.
  • Oversee incoming material inspection and ensure compliance with quality specifications by working with external labs when needed.
  • Maintain and upgrade lab equipment to support in-house testing capabilities and ensure accuracy in quality assurance processes.
  • Lead initiatives related to product standardization and certification under both national and international standards.
  • Act as the ISO 9001 Management Representative (MR), ensuring compliance with QMS standards, coordinating audits, and implementing required changes to maintain certifications.
  • Establish and manage policies for documentation control, ensuring all quality records, standards, and specifications are maintained and secure.
  • Support external audits and facilitate internal audits to ensure adherence to QMS standards and promote a culture of compliance.
  • Implement CSAT monitoring processes, collecting and analyzing customer feedback to identify areas for improvement.
  • Regularly report on CSAT scores, track trends, and collaborate with cross-functional teams to address customer concerns effectively.
  • Collaborate with Production, Purchase, Sales, and Marketing to ensure alignment on quality goals and objectives.
  • Work closely with the Purchasing team to ensure suppliers meet quality standards, incorporating CSAT feedback into supplier evaluations.
  • Drive quality achievements and performance improvement initiatives throughout the organization.
  • Analyze performance data against set parameters, facilitating corrective and preventive actions based on data insights.
  • Identify quality-related training needs, facilitate training sessions, and develop staff competencies in quality assurance.
  • Supervise technical staff in conducting tests and inspections, ensuring adherence to procedures and fostering a high standard of quality awareness.
  • Evaluate product specifications and supplier compliance with quality standards.
  • Ensure product consistency throughout its lifecycle, from design to final inspection, incorporating CSAT insights to enhance product quality.
  • Monitor quality performance through data collection and statistical analysis, reporting findings to senior management for strategic decision-making.
  • Utilize CSAT and quality metrics to identify improvement areas and drive decisions to maintain high standards.

This role requires a unique blend of analytical skills, effective communication, and leadership abilities. The ideal candidate will have experience in quality assurance, ISO implementation, and CSAT monitoring.

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