
Cloud Infrastructure Manager Role
2 weeks ago
Cloud Infrastructure Team Lead Opportunity
">We are seeking a seasoned professional to oversee mission-critical cloud infrastructure for global customers. This role involves providing 24/7 managed support, leading a team, and ensuring exceptional customer satisfaction.
">- Build relationships with partners to identify opportunities and ensure customer SLA is met.
- Review tickets, escalate when necessary, and provide technical guidance to the team.
- Act as the L3 in escalations, resolving issues with a hands-on approach.
- Interact with customers through tickets, calls, emails, and periodic sync-up calls.
- Evaluate team members' performance, provide feedback, and work with HR.
Mandatory Skills:
">- 10+ years of experience in L3 technical support for cloud-first data centers or cloud support services organizations.
- In-depth knowledge of cloud, containers, virtualization, and supporting technologies and concepts.
- Relevant bachelor's degree.
- 10+ years of experience.
This is an excellent opportunity to take your career to the next level by overseeing the management of our cloud infrastructure. As a seasoned professional, you will be responsible for ensuring the smooth operation of our cloud services, providing technical guidance to your team, and interacting with customers to resolve any issues that may arise.
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