Operational Excellence Manager

7 days ago


Pune, Maharashtra, India Rentokil Initial Full time

As a key member of the Rentokil Initial team, you will be responsible for driving operational excellence and delivering exceptional service to our customers. Your primary goal will be to ensure that all pest management services are delivered in accordance with company standards and guidelines.

About Us

Rentokil Initial is a leading provider of pest control services, with a strong presence in India. Our mission is to provide safe and effective solutions to our customers, while maintaining the highest standards of quality and integrity.

Key Responsibilities
  • Ensure availability of qualified technicians at all times
  • Coach and train assigned technicians to improve service quality and customer retention
  • Conduct daily stand-up meetings to discuss safety and special instructions
  • Monitor and report on material consumption and stock levels
  • Drive service productivity and efficiency by monitoring and analyzing customer complaints and feedback
Requirements
  • Bachelor's degree in Chemistry, Zoology, Agriculture, or a related field
  • Minimum 1 year of experience in operations of pest management or a related field
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills


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