
Luxury Jewellery Customer Experience Specialist
1 week ago
About Us
We are a luxury jewellery brand renowned for our exquisite craftsmanship and timeless elegance.
With a legacy spanning over 40 years, we blend tradition with contemporary artistry to offer finely crafted pieces that celebrate heritage and sophistication.
Key Responsibilities:
- We manage client interactions via calls, WhatsApp, email, and in-person communication to deliver exceptional customer experiences.
- We maintain accurate records of customer orders, details, and communication logs.
- We plan and execute customer relationship management campaigns to drive client retention, track customer interactions for actionable insights, and identify recurring issues to support process improvements.
- We collaborate with sales, marketing, and production teams to resolve client queries, build strong relationships with high-value clients, and report on customer trends, feedback, and loyalty metrics.
Requirements:
- Our ideal candidate has at least 2-4 years of experience in CRM, luxury retail, or similar industries.
- Proficiency in CRM tools, MS Office, and strong communication and interpersonal skills are essential.
- Candidates must be customer-focused, organized, proactive, and solution-driven.
Why Choose Us?
- You will work with a prestigious luxury jewellery brand and high-value clientele.
- You will contribute to enhancing customer journeys and loyalty programs.
- You will grow in a professional, collaborative, and growth-oriented environment.
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