Luxury Jewellery Customer Experience Specialist

1 week ago


Thāne, Maharashtra, India beBeeCustomerExperience Full time ₹ 2,40,000 - ₹ 4,80,000

About Us

We are a luxury jewellery brand renowned for our exquisite craftsmanship and timeless elegance.

With a legacy spanning over 40 years, we blend tradition with contemporary artistry to offer finely crafted pieces that celebrate heritage and sophistication.

Key Responsibilities:

  • We manage client interactions via calls, WhatsApp, email, and in-person communication to deliver exceptional customer experiences.
  • We maintain accurate records of customer orders, details, and communication logs.
  • We plan and execute customer relationship management campaigns to drive client retention, track customer interactions for actionable insights, and identify recurring issues to support process improvements.
  • We collaborate with sales, marketing, and production teams to resolve client queries, build strong relationships with high-value clients, and report on customer trends, feedback, and loyalty metrics.

Requirements:

  • Our ideal candidate has at least 2-4 years of experience in CRM, luxury retail, or similar industries.
  • Proficiency in CRM tools, MS Office, and strong communication and interpersonal skills are essential.
  • Candidates must be customer-focused, organized, proactive, and solution-driven.

Why Choose Us?

  • You will work with a prestigious luxury jewellery brand and high-value clientele.
  • You will contribute to enhancing customer journeys and loyalty programs.
  • You will grow in a professional, collaborative, and growth-oriented environment.


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