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Customer Sales Manager – Luxury Home Décor
2 weeks ago
About Gitika Pathella Designs
Gitika Pathella Designs is a luxury home décor brand renowned for its exquisite craftsmanship, bespoke design sensibilities, and timeless elegance. We cater to discerning clientele looking for premium quality décor pieces that blend heritage, artistry, and contemporary aesthetics.
Role Overview
We are seeking a Customer Sales Manager who will be the first point of contact for clients, managing the sales journey from enquiry to final delivery. The ideal candidate will be personable, well-spoken, detail-oriented, and passionate about luxury interiors. This role combines sales expertise with operational coordination to ensure a seamless customer experience.
Key Responsibilities
Sales & Client Servicing
- Handle incoming telephonic and online enquiries with prompt, courteous, and knowledgeable responses.
- Understand client needs and taste preferences, suggesting relevant décor products and collections.
- Present product features, materials, and customization options with a consultative sales approach.
- Build long-term relationships with customers, nurturing repeat business.
Order Management & Coordination
- Prepare quotations, order confirmations, and payment follow-ups.
- Coordinate internally with design, production, and logistics teams to ensure timely order fulfilment.
- Monitor the status of each order, proactively updating clients at every stage.
- Ensure high-quality packaging and delivery experience in line with brand standards.
Brand Representation
- Maintain a thorough understanding of the brand's product range, craftsmanship details, and design philosophy.
- Uphold the luxury brand image in all customer interactions—both verbal and written.
Requirements
- Graduate in Business, Interior Design, or related field (preferred).
- 3+ years' experience in sales or client servicing, preferably in luxury, home décor, or high-end lifestyle brands.
- Strong communication skills in English; additional fluency in Hindi or regional languages is a plus.
- Ability to multitask, manage timelines, and coordinate between multiple departments.
- Proficiency in MS Office, CRM software, and WhatsApp Business tools.
- Customer-first mindset with a flair for design and aesthetics.
Key Attributes
- Polished presentation and interpersonal skills.
- Strong sense of ownership and accountability.
- Attention to detail, especially in luxury product handling.
- Ability to work in a fast-paced, deadline-driven environment.
Compensation
Competitive salary + performance-based incentives.
Job Type: Full-time
Pay: Up to ₹600,000.00 per year
Work Location: In person
