Business Operations Manager
2 days ago
About the Role:
This position plays a pivotal role in overseeing business operations, ensuring seamless client interactions and efficient execution of tasks. The ideal candidate will work closely with senior teammates to understand Standard Operating Procedures (SOPs), driving operational efficiency and adherence to company guidelines.
Key Responsibilities:
- Financial Performance: Regularly analyze Average Seat Rate (ASR) and margins to identify opportunities for improvement and ensure profitability.
- Expense Management: Monitor and manage operational expenses to stay within budgetary limits, driving cost-efficiency.
- Cash Flow Management: Achieve monthly collection targets by ensuring timely payment from clients and resolving outstanding dues.
- Contract Renewals: Maintain high client retention rates by proactively managing contract renewals.
Community Engagement & Event Planning
- Community Growth: Execute business-specific events to strengthen the community as per pre-defined timelines.
- Client Outreach: Foster connections and collaboration within the client community to enhance engagement and retention.
Client Satisfaction & Service Delivery
- CSAT Score Improvement: Deliver exceptional service and support to achieve above-target Client Satisfaction (CSAT) scores.
- Brand Advocacy: Ensure every member becomes a brand ambassador for Awfis through positive experiences and interactions.
Vendor Performance Management
- Vendor Evaluation: Regularly evaluate and manage vendor performance to ensure timely and quality delivery.
Facilities Maintenance
- Centre Readiness: Ensure the center is well-maintained and operationally ready on a daily basis.
- Repair & Maintenance: Oversee the timely closure of repair and maintenance tasks to avoid disruptions.
- Compliance Adherence: Ensure all compliance and safety protocols are followed rigorously.
- ESG Practices: Work closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices.
Team Collaboration
- Active Participation: Actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment.
Expected Salary: ₹8-12 lakhs per annum
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