Strategic Benefits Administration Advisor
7 days ago
Job Overview
Conduent Business Services is seeking a talented Senior Benefits Administration Services Analyst to join our team. This role will be responsible for delivering mission-critical services and solutions on behalf of Fortune 100 companies and governments.
Key Responsibilities
- Requires formal education and relevant expertise in a professional, sales, or technical area.
- Performs technical-based activities, contributes to and manages projects, and uses deductive reasoning to solve problems and make recommendations.
- Interfaces with key stakeholders, leverages previous knowledge and expertise to achieve results, and completes work self-guided.
- College or university degree required.
Desired Skills and Experience
- Knowledge and experience in the field, with a focus on best practices and knowledge of business.
- Solves complex problems, takes a new perspective on existing procedures, and acts as a resource for colleagues with less experience.
- Functional knowledge, including conceptual expertise of theories, practices, and procedures.
Business Expertise
- Aware of best practices and team integration, with knowledge of the competition and what differentiates them.
Impact and Leadership
- Impacts a range of customer, operational, project, or service activities, working within broad guidelines and policies.
- Able to act as a resource for colleagues with less experience and guide small projects with manageable risks and resource requirements.
Problem Solving and Interpersonal Skills
- Solves complex problems, takes a new perspective on existing solutions, and exercises judgment based on the review of multiple information sources.
- Ability to articulate difficult or sensitive information, work to build consensus within a team, and triage, research, and respond to complex participant issues.
Responsibility Statements
- Reviews work performed by junior teams for accuracy and completeness, tracks and understands intermediate system issues, and evaluates existing processes to enhance service delivery.
- Interfaces with external client contact to resolve complex US benefit questions, acts as a subject matter expert supporting change orders and other implementation projects, and performs other duties as assigned.
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