IT Monitoring Specialist
2 weeks ago
We are currently seeking a skilled professional to fill the role of Tool Administrator. This position involves ensuring the optimal functioning of our IT monitoring systems, creating dashboards and reports in SL1, and collaborating with cross-functional teams to resolve IT issues.
Required Skills & Qualifications- A minimum of 3-5 years of experience in IT monitoring/observability platforms, with at least 2+ years hands-on experience with ScienceLogic SL1.
- Strong knowledge of SL1 architecture, collectors, and PowerPacks, as well as proficiency in SNMP, WMI, SSH, API-based data collection, event policies, and escalation rules.
- Expertise in creating dashboards and reports in SL1, with hands-on scripting experience (Python, PowerShell, Bash) for automation.
- Familiarity with integration experience with ServiceNow or similar ITSM tools, as well as tuning alerts and reducing noise.
- Understanding of ITIL processes (Incident, Change, Problem), including MariaDB troubleshooting and fixes.
- Tune and optimize IT monitoring systems to ensure efficient performance.
- Develop and implement automation scripts to streamline processes.
- Collaborate with cross-functional teams to resolve IT issues and improve overall system functionality.
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