Implementation Project Manager

4 days ago

Anantapur, Andhra Pradesh, India beBeeImplementation Full time ₹ 10,00,000 - ₹ 15,00,000

About the Role :

We are seeking a seasoned Implementation Project Manager to spearhead global payroll outsourcing and SaaS implementation projects within our organization.

This key role involves planning, managing, and completing projects while ensuring client satisfaction and building strong relationships with internal and external stakeholders.

The successful candidate will serve as the primary liaison for clients, ensuring smooth execution of our services. This role entails defining project goals, objectives, and scope, developing detailed project plans, and ensuring alignment with our business policies.

The PM maintains proactive communication, mitigates project risks, and collaborates with cross-functional teams to ensure successful project completion.

Key Responsibilities include :

  • Project Documentation : Develop and maintain comprehensive project documentation, including project plans, scope documents, and requirement specifications.
  • Ensure all project artifacts are stored in a structured and accessible format, complying with internal documentation standards.
  • Document key decisions, action items, and stakeholder communications throughout the project lifecycle.

Project Scope & Planning :

  • Define project scope based on the Master Service Agreement (MSA) to prevent scope creep.
  • Establish and maintain processes for managing scope, quality, performance standards, and risk assessment.

Resource & Risk Management :

  • Identify and allocate necessary resources, including personnel, budget, and technology, ensuring efficient utilization.
  • Develop and maintain a resource management plan to optimize workforce allocation and prevent resource conflicts.

Communication & Stakeholder Management :

  • Manage client expectations with respect to the scope and project timelines.
  • Act as the primary contact for client stakeholders, providing regular updates on project status and changes.

Requirements Gathering & System Configuration :

  • Ensure that all client business requirements are documented in accordance with the company's documentation requirements.
  • Conduct operational business requirements gathering using standard implementation toolkit artifacts.

Integrations & Data Migration :

  • Coordinate data dictionary and wage type catalog requirements with the integration team.
  • Oversee system integration testing and ensure client sign-off on results.

Testing Oversight & Supervision :

  • Oversee and supervise all testing processes, ensuring adherence to company standards and best practices.
  • Define and enforce testing methodologies, entry and exit criteria, and validation protocols.

Training & Go-Live Readiness :

  • Develop and execute a structured training plan to educate clients on system functionalities, payroll processes, and compliance requirements.
  • Provide hands-on training sessions, user guides, and support materials tailored to client needs.

Project Status Reporting :

  • Ensure timely and accurate project status reporting in accordance with company standards.
  • Maintain up-to-date documentation of project progress, key milestones, and identified risks.

Post-Implementation & Change Management :

  • Manage change management in accordance with the established change management processes.
  • Ensure Hypercare exit criteria are met and manage client handover to BAU teams.

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