
Global Travel Professional
4 days ago
We are seeking a highly skilled and experienced professional to join our team as a Travel Counsellor. In this role, you will be responsible for providing exceptional customer service and support to clients from around the world.
The successful candidate will have excellent knowledge of travel business operations, including Global Distribution Systems (GDS), Passenger Name Records (PNRs), and fare rules. They will also be required to action PNRs and ensure Service Level Agreement (SLA) adherence.
As a Travel Counsellor, you will be working closely with clients to understand their needs and provide personalized solutions. You will also be responsible for ensuring compliance with internal guidelines and policies related to the business area.
Qualifications:
- Graduate With 2-3 Years of experience in the travel industry.
- Degree/Diploma in Travel - Air Fares & Ticketing.
Responsibilities:
- Ensure compliance with internal guidelines and policies related to the business area.
- Maintain excellent quality along with high productivity.
- Understand and consistently exceed customer expectations whilst ensuring effective teamwork.
- Have an eye for detail with high focus on quality and controls.
Benefits:
- Opportunity to work with a leading company in the travel industry.
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
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