Training Development Specialist

2 days ago

Chennai, Tamil Nadu, India beBeeTraining Full time ₹ 12,00,000 - ₹ 16,00,000

Job Overview:

We are seeking a highly skilled professional to lead our training initiatives and develop the skills of our frontline staff. The successful candidate will have a proven track record in developing training curricula, managing faculty, and improving new hire training efficiency.

Key Responsibilities:

  • Assess minimum skills/role profiles required for frontline staff
  • Align training curricula with assessed role profiles
  • Manage team resources effectively
  • Develop and create customized training modules
  • Evaluate training quality and provide feedback
  • Design and update training calendars
  • Track and analyze program effectiveness
  • Prepare reports and maintain performance metrics
  • Conduct quality assessments and audits

Team Performance:

  • Measure team performance indicators
  • Build effective communication channels
  • Provide leadership to the team
  • Develop long-term plans for team development and motivation

Client Requirements:

  • Understand client-specific needs for each operation
  • Deliver high-quality voice and accent training and customer service skills consistently
  • Implement quality improvement projects on the floor

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