IT Change Management Specialist
5 days ago
Job Role Summary
This role requires an individual to manage and coordinate IT changes across regions and globally. The successful candidate will be responsible for ensuring adherence to the Change Management policy, assessing RFCs for completeness and validity, and providing authorization for all RFCs to proceed.
Key Responsibilities
- Co-ordinate, facilitate, advice, and manage cross-regional and global changes
- Assess RFCs (Request for Changes) for completeness and validity
- Ensure that Prioritization and Categorization of RFCs occur within limits defined for that region or globally
- Reject RFCs which lack appropriate information
- Provide authorization for all RFCs to proceed
Requirements
- Engineer - B.E / B.Tech / MCA
- IT Service Management Certifications - ITIL Intermediate Certificate
Skills Required
- Co-ordinate, facilitate, advice, and manage cross-regional and global changes
- Act as a facilitator for/between the Regional Change Managers where necessary
- Convene, chair, and minute the Global CAB (Change Advisory Board)
- Ensure adherence to the Change Management policy both regionally and globally
- Assess RFCs (Request for Changes) for completeness and validity
- Ensure that Prioritization and Categorization of RFCs occur within limits defined for that region or globally
- Reject RFCs which lack appropriate information
- Provide authorization for all RFCs to proceed
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