Senior GIS Team Manager

We are seeking a highly skilled Senior GIS Team Manager to join our organization.

The Senior GIS Team Manager will be responsible for leading and managing a team of 25+ members, ensuring timely delivery of SLAs and excellent performance metrics. Key responsibilities include conducting team briefings, monitoring escalations, providing coaching and feedback, and conducting 1-on-1 performance reviews. The role requires strong communication skills, proactive problem-solving, and the ability to make decisions in sensitive situations.

The Senior GIS Team Manager will drive team goals, prioritize tasks, monitor progress, and perform quality audits while maintaining a positive and motivating team environment in a fast-paced, dynamic setting.

• Candidates with 4+ years of experience of which 1 – 1.5 years of experience in handling a team size of 15 – 25.

• Should have handled Shrinkage, Attrition, Productivity, Quality, ETA's/Targets/SLA/TAT/EVALS, Performance assessment/review people/Process/Project/Performance management, Client communication, Documentation(project related), Risk assessment etc

• Must be a Graduate/ Post Graduate must have Provisional Certificate and Consolidated Marks Memo Excellent communication skills, Analytical thinking, multi tasker.

• Must be ready to join immediately.

• Ability to handle multiple tasks and prioritize effectively in a fast-paced, dynamic environment.

• Previous experience in a similar role with a proven track record of meeting SLAs and driving team success.

• Strong decision-making abilities with the confidence to manage sensitive situations effectively.

• Manage and lead a team of 25+ members.

• Ensure timely SLA delivery along with excellent reporting metrics.

• Exhibit excellent communication skills with strong contextual understanding.

• Conduct briefings and team meetings to update on status, new products, policies, and procedures.

• Monitor associate escalations, provide coaching, and deliver constructive feedback on performance regularly.

• Conduct 1-on-1 sessions with team members to review performance parameters, self-appraisals, and quarterly appraisals based on stack ranking.

• Handle sensitive situations effectively and make sound decisions.

• Lead the team under pressure while maintaining motivation and a positive work environment.

Culture of Caring: At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and Development: We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting and Meaningful Work: GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and Flexibility: We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way.

High-trust Organization: We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.