Guest Services Representative

2 days ago

Mangalore Mysore Hubli, India beBeeCustomerService Full time ₹ 2,50,000 - ₹ 5,00,000

Job Title: Guest Services Representative

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About the Role:

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  • We are seeking a detail-oriented and customer-focused individual to join our team as a Guest Services Representative.">
  • In this role, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.">
  • You will work closely with other departments to ensure seamless execution of guest requests and resolve any issues that may arise.">
  • This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering outstanding customer service.">
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About You:

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  • ">
  • You have a high school diploma or equivalent.">
  • You have no prior work experience, but you are eager to learn and take on new challenges.">
  • You have no supervisory experience, but you are comfortable working independently and as part of a team.">
  • You do not hold any licenses or certifications, but you are willing to obtain them if required.">
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Responsibilities:

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  1. ">
  2. Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.">
  3. Secure payment; activate/reissue room keys.">
  4. Ensure rates match market codes, document exceptions.">
  5. Verify/adjust billing for guests.">
  6. Communicate to appropriate staff when guests are waiting for an available room.">
  7. Advise guest of messages.">
  8. Clear departures in computer system.">
  9. Coordinate with Housekeeping to track room status and guest concerns.">
  10. File guest paperwork or documentation.">
  11. Operate telephone switchboard station.">
  12. Run and check daily reports, contingency lists, and credit card authorization reports.">
  13. Supply guests with directions and information.">
  14. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.">
  15. Arrange transportation for guests/visitors.">
  16. Count and secure bank at beginning and end of shift.">
  17. Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change.">
  18. Notify Loss Prevention/Security of any reports of theft.">
  19. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.">
  20. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.">
  21. Speak using clear and professional language; answer telephones using appropriate etiquette.">
  22. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.">
  23. Comply with quality assurance standards.">
  24. Stand, sit, or walk for an extended period of time.">
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Preferred Qualifications:

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  • Education: High school diploma or GED equivalent.">
  • Related Work Experience: No related work experience.">
  • Supervisory Experience: No supervisory experience.">
  • License or Certification: None">
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Keyword: CustomerService

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