Customer Service Ambassador

5 days ago

Hubli Mysore Mangalore, India beBeeCustomerService Full time ₹ 2,50,000 - ₹ 5,00,000
Customer Service Representative

A dynamic and rewarding career awaits in our customer service team. As a Customer Service Representative, you will play a crucial role in ensuring exceptional customer experiences.

  • Responding to customer inquiries: Address customer concerns and provide timely solutions to resolve issues.
  • Resolving customer complaints and issues: Utilize active listening skills and empathy to de-escalate situations and find resolutions.
  • Providing information about products and services: Offer accurate and detailed information to customers, highlighting the value of our offerings.
  • Managing customer accounts and updating customer information: Maintain accurate records and ensure seamless interactions with customers.
  • Following up with customers to ensure satisfaction: Regularly check-in with customers to gauge satisfaction levels and make improvements.
  • Providing excellent customer service and maintaining a positive attitude: Deliver world-class service while promoting a culture of positivity and excellence.
  • Collaborating with other departments to ensure customer satisfaction: Work closely with cross-functional teams to address customer needs and deliver results.
  • Documenting customer interactions and transactions: Maintain accurate records of customer interactions and transactions.

Key Skills:

  • Excellent communication skills: Possess strong written and verbal communication skills to effectively interact with customers.
  • Customer-centric approach: Demonstrate a customer-focused mindset, prioritizing their needs and delivering personalized experiences.
  • Problem-solving skills: Utilize critical thinking and creativity to resolve complex customer issues.

About the Role:

  • Role Category: Voice/Blended
  • Industry Type: Medical Services/Hospital
  • Department: Customer Success, Service & Operations
  • Employment Type: Full Time, Permanent

Education:

  • UG: Any Graduate
  • PG: Any Postgraduate

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