Customer Service Representative

3 weeks ago


Chennai, Tamil Nadu, India Novac Technology Solutions Full time
Job Title: Customer Service Representative - Inbound Calls

Job Summary:
Novac Technology Solutions is seeking a skilled Customer Service Representative to handle inbound calls effectively. As a Customer Service Representative, you will be responsible for resolving customer grievances, applying process knowledge, and providing excellent customer service.

Key Responsibilities:
  • Handle customer inquiries and resolve complaints in a timely and professional manner.
  • Apply knowledge of company processes and products to provide accurate information to customers.
  • Work in a team environment to achieve customer satisfaction and support business goals.
  • Participate in ongoing training and development to improve customer service skills.

Requirements:
  • 10th / any degree.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet customer satisfaction targets.
  • Basic computer skills and familiarity with customer relationship management software.

What We Offer:
  • 5 Days Working
  • General Shift
  • SALARY + PF + ESIC+ GRATUITY + TERM INSURANCE + ATTRACTIVE INCENTIVES.
  • ANNUAL INCREMENTS
  • CAREER / IJP Growth opportunities


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