Technical Applications Specialist

5 days ago


Shimoga, Karnataka, India beBeeSupport Full time ₹ 40,00,000 - ₹ 80,00,000

Job Role Overview

The IT Support Executive role is a technical position that focuses on providing assistance to users of client's application software.

  • This includes responding to inquiries regarding errors, problems, or requests, and identifying, researching, and resolving technical issues.
  • Additionally, the IT Support Executive will use the IT Service Management system to review and respond to support requests, escalating urgent problems as needed.

Main Responsibilities

  1. Technical Assistance: Provide technical assistance to users of client's application software by responding to inquiries regarding errors, problems, or requests.
  2. Troubleshooting: Identify, research, and resolve technical problems using the IT Service Management system.
  3. Escalation: Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources or vendors.
  4. Communication: Interact with end-users to understand issues from a business perspective, communicate status and issues to supervisor, and work with end-users to reproduce reported issues in test environments.
  5. Maintenance: Perform maintenance of existing custom software, including end-user support, and monitor performance of applications after implementation.

Service Desk Functions

  1. Password resets
  2. Add/Remove O365 licenses
  3. Fix broken mapped network drives
  4. Add/remove PC user (Local/Domain)
  5. Operating systems
  6. Add printers (Local and Networked)
  7. Install client-side software
  8. Troubleshoot client-side network connection
  9. Office 365 troubleshooting
  10. Setup email on mobile devices
  11. Adding, updating, and maintaining client run book service information as needed

Administrative Tasks

  • Create tickets and collect basic client information, company information, user information, issue information, and who's affected.


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