
Technical Applications Specialist
5 days ago
Job Role Overview
The IT Support Executive role is a technical position that focuses on providing assistance to users of client's application software.
- This includes responding to inquiries regarding errors, problems, or requests, and identifying, researching, and resolving technical issues.
- Additionally, the IT Support Executive will use the IT Service Management system to review and respond to support requests, escalating urgent problems as needed.
Main Responsibilities
- Technical Assistance: Provide technical assistance to users of client's application software by responding to inquiries regarding errors, problems, or requests.
- Troubleshooting: Identify, research, and resolve technical problems using the IT Service Management system.
- Escalation: Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources or vendors.
- Communication: Interact with end-users to understand issues from a business perspective, communicate status and issues to supervisor, and work with end-users to reproduce reported issues in test environments.
- Maintenance: Perform maintenance of existing custom software, including end-user support, and monitor performance of applications after implementation.
Service Desk Functions
- Password resets
- Add/Remove O365 licenses
- Fix broken mapped network drives
- Add/remove PC user (Local/Domain)
- Operating systems
- Add printers (Local and Networked)
- Install client-side software
- Troubleshoot client-side network connection
- Office 365 troubleshooting
- Setup email on mobile devices
- Adding, updating, and maintaining client run book service information as needed
Administrative Tasks
- Create tickets and collect basic client information, company information, user information, issue information, and who's affected.
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