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IT Support Specialist for Financial Sector Applications
2 weeks ago
We are seeking a highly skilled specialist to fill a key position within our organization.
Main Responsibilities:- Monitor and manage incidents across multiple applications in the financial sector.
- Analyze incidents to determine root causes, identify solutions, and implement fixes.
- Collaborate with development teams to implement enhancements and resolve technical issues.
- Communicate incident status updates to stakeholders.
- Maintain accurate records of incidents, solutions, and changes to production environments.
- Create and update support documentation, knowledge base articles, and standard operating procedures.
- Bachelor's degree in computer science, IT, or related field.
- 8+ years of experience in supporting business applications.
- Familiarity with cloud computing platforms (AWS), Unix/Linux environments, database technologies (SQL Server), and scripting languages (Shell, Python).
- Excellent communication skills to explain complex concepts to non-technical users.
- Strong analytical and problem-solving abilities.
