Solar/Renewable Energy Service Professional

1 week ago

Nellore, Andhra Pradesh, India beBeeSpecialist Full time ₹ 4,00,000 - ₹ 6,00,000
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team, supporting Sales, Design, and Customer Service teams.

Key Responsibilities:

  • Provide high-level technical support to installation companies/customers/manufacturers (troubleshooting, problem resolution, RMA's).
  • Handle and log all technical calls/emails.
  • Perform installation quality checks & collect installer feedback.
  • Maintain CRM records and prioritize customer service/maintenance requests.
  • Escalate critical issues to the Construction Manager.
  • Track post-installation smart meter applications.

Skills & Qualifications:

  • Experience in the solar industry or education in renewable energy is preferred.
  • Strong communication (written & verbal) and interpersonal skills are essential.
  • An Engineering/Technical Support/Service Engineer background is required.
  • Knowledge of solar, battery systems, and electrical diagrams is necessary.
  • Familiarity with CRM tools & MS Office is beneficial.
  • A problem-solving mindset, self-motivation, and flexibility with hours are key qualifications.
Role Overview

As a Technical Support Specialist, you will work closely with the Construction Engineering Manager to provide technical support to installation companies/customers/manufacturers.

Work Environment:

Remote (Work from Home)

Working Days:

5 Days

Shift Timing:

Flexible schedule

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