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Customer Retention Specialist
2 weeks ago
About Us
We are a SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.
Job OverviewThis role involves owning customer retention, making customers true fans of our brand, and listening to customer feedback to form a pipeline of insights for our product team.
- Owning customer onboarding and delivering a delightful experience.
- Tracking product adoption for our customers, ensuring they get maximum value leading to upsells and expansion revenue.
- Becoming a trusted advisor for our customers, helping them with all the tricks of the trade to get maximum value from our platform.
- Care about delivering a service experience that parallels a Michelin star Italian restaurant.
- Genuinely like helping people and making them successful.
- Have a genuine interest in conversations with people from different backgrounds to learn about their lives.
We prioritize progress over perfection and encourage each other to take our work seriously without taking ourselves too seriously.
We offer various benefits including health insurance, quarterly off-sites, cult fitness membership, personal development opportunities, and salary paid in advance.
