Career Opportunities | Customer Relationship Management Executive

1 week ago

Tiruchi, Tamil Nadu, India beBeeManager Full time ₹ 35,00,000 - ₹ 50,00,000
About This Role

We are seeking a seasoned professional to spearhead CRM journeys and automations, driving customer conversion and promotional communications across various business lines.

The ideal candidate will possess exceptional stakeholder management skills, navigating cross-functional teams to deliver campaign objectives. Additionally, they will be responsible for innovating new campaign types and identifying opportunities to enhance deliverability.

This position requires strong collaboration with growth managers, technical, and creative colleagues to execute campaigns effectively. The individual will also serve as a Single Point of Contact (SPOC) for campaign execution and Root Cause Analyses (RCAs).

To succeed in this role, you will need to develop and measure objectives at pace while maintaining high-quality standards. A background in CRM campaigns, preferably in Ops functions at high-growth or technology companies, is essential.

Key Responsibilities:

  • Lead creation and execution of CRM journeys and automations to boost customer conversion and promotional communications.
  • Manage cross-functional and geographical stakeholder management to deliver on set campaign objectives.
  • Innovate on new campaign types and identify opportunities for increasing deliverability.
  • Partner closely with Growth Manager, technical, and creative colleagues across the organization.
  • Anchors project briefs and serves as a Single Point of Contact (SPOC) for campaign execution and Root Cause Analyses (RCAs).
  • Develop, measure, and reach objectives and key results at pace without sacrificing quality.
Requirements
  • 3-4 years of relevant work experience in CRM campaigns in Ops function at high growth or technology companies.
  • Experience working on SFMC CRM platform is highly preferred.
  • Best-in-class communication skills with a proven ability to work directly with technical teams and lead cross-functional teams more broadly.
  • An understanding and passion for recognizing emerging trends, creative excellence, and new technologies.
  • Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives.
What We Offer

You will have the opportunity to work with a talented team, drive innovation, and make a significant impact on our business. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.

We are an equal opportunities employer and welcome applications from diverse candidates.

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