Lead Risk Management Professional
2 days ago
A highly experienced professional is sought to lead and develop a team that handles complex customer service tasks. The successful candidate will create initiatives and programs to support business goals and objectives.
- Manage and develop a high-performing team to handle complex customer service tasks and create initiatives and programs to support business goals and objectives.
- Engage with internal partners associated with the functional area.
- Identify and recommend opportunities for process improvement, service standards, and goals within the functional area.
- Make decisions and resolve issues regarding internal and external client complaints.
- Interpret and develop policies and procedures to ensure quality and meet service standards.
- Collaborate with Customer Service teams and first-line supervisors.
- Interact directly with internal and external customers to resolve their inquiries and complaints.
- Manage the allocation of people and financial resources for aligned functional areas or business groups.
- Mentor and guide talent development of direct reports and assist in hiring talented individuals.
- 4+ years of Risk Management or Business Controls experience, or equivalent demonstrated through work experience, training, military experience, education.
- 2+ years of Leadership experience.
- Dynamic leader role with the opportunity to lead project/virtual teams and mentor less experienced employees.
- Manages a team of Associate Managers, Officers, Senior Associates, and/or Associates or cross-functional teams in accomplishing goals.
Industry Type: IT Services & Consulting Department: Risk Management & Compliance Employment Type: Full Time, Permanent Role Category: Risk Management & Compliance - Other Education UG: Any Graduate PG: Any Postgraduate
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