
Strategic Loan Operations Leader
1 week ago
This role requires a highly skilled and experienced professional to lead and manage end-to-end loan processing for India branches and servicing activities. The successful candidate will be responsible for ensuring operational efficiency, risk control, and adherence to regulatory and internal policy requirements.
The ideal candidate will have a strong background in managing loan operations, with a minimum of 10-15 years of relevant experience. They will also possess excellent communication skills, attention to detail, and the ability to work effectively in a team environment.
Key responsibilities will include:
- Performing duties as a checker for assigned activities diligently.
- Working as a Subject Matter Expert (SME) for the process.
- Nurturing team members to achieve high performance.
- Understanding bank processes and adhering to policies.
- Collaborating with overseas branches to process transactions accurately and efficiently.
- Providing suggestions to improve or streamline operational processes.
In addition, the successful candidate will be expected to:
- Deliver a high-quality service to enhance the function's reputation and meet customer expectations.
- Develop and maintain strong stakeholder management with key stakeholders within the organization.
- Support and resolve customer inquiries and provide excellent customer service.
- Work in partnership with Compliance to understand relevant operational guidelines and assess the impact on daily operations workflow.
- Support developmental projects relating to the Department.
Required skills and qualifications include:
- Minimum 10-15 years of relevant experience in managing loan operations.
- Strong PC skills (MS Office).
- Extensive experience in loan products, static data maintenance process, and customer data management.
- Understanding various system applications used for lending.
- Hands-on experience in managing stakeholders, governance, and managing toll gates.
- Flexible working hours, including shifts.
- Exposure to India-related regulatory guidelines and financial regulations.
- Graduate and/or Post Graduate.
- Good interpersonal skills to deal courteously and effectively with others.
- Attention to detail.
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