Technical Support Specialist

2 weeks ago

Pushkar, Rajasthan, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

We are seeking a skilled Technical Support Professional to join our team. The ideal candidate will be passionate about solving problems, advocating for users, and helping our customers succeed.

Job Description:

The Technical Support Professional will be the first point of contact for educators, school administrators, and tech coordinators seeking support. They will handle Tier 1 and Tier 2 support requests via email, chat, and occasional phone support. The successful candidate will troubleshoot technical issues across web and mobile applications, collaborate with Product, Engineering, and Customer Success teams to resolve issues and escalate bugs or feature requests, create and maintain clear, user-friendly help documentation and FAQs, identify recurring issues and trends, and help improve internal processes and product functionality.

Required Skills and Qualifications:
  • A minimum of 5-6 years of professional experience in customer support or technical support
  • Experience supporting SaaS platforms, ideally in EdTech or education-adjacent sectors
  • Strong troubleshooting skills and the ability to explain complex issues simply
  • Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar
  • Excellent written and verbal communication skills
  • Empathy, patience, and a true customer-first mindset
Benefits:

This role offers a unique opportunity to make a real impact on our customers' experiences. As a Technical Support Professional, you will have the chance to work closely with our cross-functional teams to drive innovation and improvement.

Others:

Note that experience supporting K–12 educators or school districts is a bonus but not required.

  • Technical Support Specialist

    2 weeks ago

    Pushkar, Rajasthan, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing first-level technical support and resolving incidents efficiently.The ideal candidate will have experience in IT service desk, help desk, or technical support, with a strong background in...

  • Technical Support Specialist

    1 week ago

    Pushkar, Rajasthan, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 8,00,000

    **Job Summary**We are seeking a skilled and dedicated professional to join our team as a Technical Support Specialist. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a passion for delivering exceptional customer service.The successful applicant will be responsible for providing technical support to...

  • Technical Support Specialist

    2 weeks ago

    Pushkar, Rajasthan, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    About the RoleThis role offers an exciting opportunity to work as a Technical Support Specialist in a dynamic environment. The selected candidate will be responsible for providing technical assistance and support to users, troubleshooting hardware and software issues, and performing computer repairs.The ideal candidate should possess excellent communication...

  • Technical Support Specialist

    2 weeks ago

    Pushkar, Rajasthan, India beBeeTechnical Full time US$ 66,246 - US$ 1,07,892

    Technical Support SpecialistAbout this roleThis position ensures world-class technical support with a strong customer service focus designed to maximize customer satisfaction while reaching target goals. It drives process improvements and motivates others to analyze, troubleshoot, diagnose, and resolve software or system issues.The ideal candidate will have...

  • Technical Support Specialist

    2 weeks ago

    Pushkar, Rajasthan, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,00,00,000

    Unlock a challenging and rewarding career as a Technical Support SpecialistWe are seeking an exceptional individual to join our team in providing top-notch customer service and support. As a key member of our organization, you will be responsible for:Providing proactive and timely assistance to customers via phone, email, or other communication...

  • Technical Support Specialist

    1 week ago

    Pushkar, Rajasthan, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 9,00,000

    Job Overview:We are seeking a highly skilled Technical Support Specialist to join our team.Key Responsibilities:The selected candidate will be responsible for operating computer systems, performing daily tasks, and handling both online and offline work efficiently.The role requires the ability to manage various business-to-business (B2B) and...

  • Technical Support Specialist

    1 week ago

    Pushkar, Rajasthan, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 15,00,000

    Technical support specialists are in high demand to provide exceptional customer service and handle inbound calls from clients.Key ResponsibilitiesWork in a call center environment handling incoming and outgoing calls with professionalism and efficiency.Develop and maintain positive relationships with customers through effective communication and...

  • Global Technical Support Specialist Opportunity

    1 week ago

    Pushkar, Rajasthan, India beBeeSupport Full time ₹ 8,00,000 - ₹ 10,00,000

    Global Technical Support Specialist OpportunityWe are seeking an experienced and multilingual technical support specialist to join our global team.The ideal candidate will possess excellent communication skills in Portuguese, Spanish, and English, with the ability to work in a 24/7 rotational shift environment, including night shifts.Provide technical...

  • Senior Technical Support Specialist

    1 week ago

    Pushkar, Rajasthan, India beBeeHelpdesk Full time ₹ 9,00,000 - ₹ 12,00,000

    We are currently seeking a skilled IT professional to fill a challenging role as a Help Desk Specialist.This is an excellent opportunity for someone looking to develop their career in a dynamic and innovative company.The successful candidate will be responsible for:Providing technical support to the wider business, including testing and maintenance of...

  • Advanced Technical Support Specialist

    1 week ago

    Pushkar, Rajasthan, India beBeeCloudSolution Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Remote Technical Support Specialist Job DescriptionFlynaut seeks skilled technical support engineers to deliver exceptional remote IT support with a focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.Key Responsibilities:Microsoft 365 & CollaborationProvide advanced support for Microsoft 365 apps (Outlook,...