Senior Global Payroll Operations Specialist

4 days ago


Bengaluru, Karnataka, India Rippling Full time
About Rippling
  • Rippling is a unified workforce platform that enables businesses to manage HR and IT operations, including payroll, benefits, and more.

We're seeking a skilled Senior Global Payroll Operations Specialist to join our team in India. You will be responsible for supporting our clients and resolving issues related to our global products.

Key Responsibilities:

  • Take charge of customer issues from start to finish in a dynamic and fast-paced environment.
  • Leverage chat, email functionality, and video conferencing to help clients optimize Rippling's global HRIS, payroll, and benefits products.
  • De-escalate and resolve issues by leveraging platform and industry expertise.
  • Become a product expert, serving as a go-to resource for both clients and coworkers.
  • Identify areas of improvement and collaborate with Product and Engineering teams to enhance the customer experience.

Requirements:

  • 3+ years of work experience in Indian payroll.
  • 3+ years of work experience in a customer-facing role.
  • Strong written and verbal communication skills.
  • Demonstrated experience in problem-solving with attention to detail.
  • Organizational skills and experience improving processes.
  • Flexibility with changing job duties and responsibilities.
  • Excellent time management skills and ability to prioritize tasks.


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