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Technical Solutions Specialist
3 weeks ago
As a Technical Support Engineer, you will play a vital role in ensuring the success of our customers by providing exceptional support and technical expertise.
">- Support customers and partners on product configuration, performance, and troubleshooting.
- Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams.
- Maintain high levels of customer satisfaction and engagement.
- Use diagnostic tools, scripts, and lab environments to replicate and resolve issues.
- Contribute to technical documentation, knowledge base, and troubleshooting guides.
- Collaborate with cross-functional teams to deliver the best customer experience possible.
- Serve as the voice of the customer internally by sharing insights and feedback.
To be successful in this role, you must possess:
">- A minimum of 5 years of experience in a technical support or customer-facing engineering role.
- Background in B2B SaaS and strong knowledge of network and security concepts.
- Deep expertise in switches, routers, and networking fundamentals.
- Certifications such as CCNA, JNCIE, or higher are preferred.
- Working knowledge of Linux, VMware ESXi, and firewalls.
- Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices.
- Excellent communication skills and an empathetic approach to customer interaction.
This is a unique opportunity to join a forward-thinking organization at the forefront of cybersecurity and network visibility.
">- Work remotely with a talented and collaborative global team.
- Have a direct impact on customer success and product growth.
- Be part of a fast-paced startup environment with room to grow and innovate.
