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5 days ago
We're on an exhilarating journey to transform sales operations through cutting-edge IT enablement. Our pursuit of excellence propels us toward innovations that redefine industry standards.
- The Digital Service Delivery Lead is responsible for ensuring seamless, resilient, and scalable service delivery across the Integrated OPS landscape.
- This role is pivotal in optimizing digital operations by aligning technology, processes, and stakeholder needs with strategic agility.
The incumbent will demonstrate strong digital acumen, operational foresight, analytical clarity, and proactive leadership to drive high service quality across the ecosystem.
Geography: Global
Direct reports: Associate Director – App Ops, RPA
Key Responsibilities:
- Operational Leadership: Oversee performance and continuity across Integrated operations application, ensuring high uptime, stability, and prompt issue resolution.
- Escalation & Vendor Governance: Manage complex escalation flows for incidents and service interruptions, maintaining stringent service KPIs.
- Process Design & Enablement: Lead process enhancements across diverse operational applications in management and supply chain workflows.
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