Dedicated Customer Support Professional
2 days ago
Job Summary:
We are seeking a Technical Support Specialist to join our team. As a key member of our support group, you will play a vital role in ensuring the success of our customers by providing technical assistance for our products.
About the Role:
- Respond to customer inquiries via voice or digital communications for assigned products within a support environment.
- Provide technical support to customers, partners, and field support staff with varying levels of support entitlements.
- Diagnose, troubleshoot, and debug software and hardware, including cloud platforms.
Requirements:
- Experience across multiple core technologies, including operating systems, system administration, networking, storage, and diagnostics.
- Working knowledge of enterprise information systems, application servers, and hardware infrastructure.
- Ability to work effectively in a collaborative environment and partner with support team members.
This position requires a motivated, self-starter, and self-learner with a customer-first attitude. If you have experience in these areas and are passionate about delivering exceptional customer service, we encourage you to apply.
About Us:
We are a leader in AI-powered data security and management. We make it easy to secure, protect, manage, and derive value from data – across the data center, edge, and cloud. Our mission is to simplify how organizations secure and manage their data, while unlocking limitless value.
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