Senior Technical Specialist

1 week ago

Ellore, Andhra Pradesh, India beBeeSupport Full time US$ 1,00,000 - US$ 1,20,000

As a skilled technology professional, you will play a vital role in resolving firm-wide issues.

Advanced knowledge of hardware, software, networking, and service processes is required to succeed in this position.

Our team values client service excellence and personal growth, and as a Senior Technician, you will work closely with IT leadership to provide top-notch support and training to Team Members.

You will analyze and verify statistical information, maintain accurate records, and act as a subject matter expert on primary support product lines.

Key Responsibilities:

  • Provide advanced technical support and training
  • Analyze and troubleshoot complex technology issues
  • Maintain accurate records and documentation
  • Collaborate with IT staff to improve processes and resolve issues

Requirements:

  • Minimum 4 years experience in a related support service field
  • Strong knowledge of accounting applications and Microsoft products
  • Associate degree in an IT-related field or equivalent education and training
  • CompTIA certifications and Windows 10/11 expertise preferred
  • Excellent verbal and written communication skills

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