
Technical Leader
2 weeks ago
This role is part of a specialized team of technical experts embedded across the IT organization.
The Senior Technical Operations Specialist will be responsible for solving complex production issues, guiding development teams, and building tools that improve system resilience and observability.
- Investigate and resolve high-impact production issues across infrastructure and applications.
- Collaborate with dev teams to guide them through performance, reliability, and architectural challenges.
- Participate in incident response bridges as a technical expert.
- Build tools and scripts to detect vulnerabilities, automate checks, and improve system visibility.
- Conduct post-incident audits and ensure follow-through on remediation.
- Work closely with DBAs, network engineers, and platform teams to unblock and resolve issues.
- Proactively identify issues and drive them to resolution without waiting for direction.
Required Skills & Experience
- 10+ years of experience in SRE or DevOps roles.
- Deep expertise in Kubernetes (deployment, troubleshooting, performance tuning), Networking (firewalls, routing, connectivity issues), Relational Databases (patching, auditing, performance tuning)
- Strong scripting skills (e.g., Python, Bash) for tooling and automation.
- Proven ability to lead through influence and solve problems across teams.
- Comfortable navigating organizational blockers and driving issues to resolution.
- Experience with incident response and postmortem processes.
- Familiarity with monitoring and observability tools.
- Ability to mentor and coach other engineers and development teams.
- Strong communication, and the ability to explain complex technical issues clearly to both technical and non-technical audiences.
- Ability to work cross functionally with DBAs, network engineers, developers, and leadership.
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