Cloud Contact Center Software Developer

3 weeks ago


Ahmedabad, Gujarat, India Infraveo Full time

We are seeking a skilled Cloud Contact Center Software Developer to join our team at Infraveo. As a key member of our team, you will be responsible for designing and developing products and features for our Cloud Contact Center platforms, including NICE Cxone. Your expertise in Cloud technology will enable you to work in both test and development environments, collaborating with other Software Engineers, Project Managers, and team members. Key responsibilities include:

  • Designing and developing products and features for Cloud Contact Center platforms
  • Unit testing, code reviews, and resolving bugs discovered in the QA process
  • Mentoring others and assisting with the onboarding process

Requirements for this role include:

  • At least 5 years of experience in IVR and ACD development
  • At least 4 years of experience in CXone Studio scripting
  • CRM integration experience
  • Additional cloud telephony experience, such as Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8 telephony platform experience

Benefits of working at Infraveo include:

  • Work-from-home options
  • 5-day workweek

Education: A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. A Master's degree is also welcome.



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