Cloud Contact Center Software Developer
4 weeks ago
We are seeking a skilled Software Engineer to join our team and support Cloud Contact Center platforms (NICECxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for designing and developing products, features, unit testing, code reviews, and resolving bugs discovered in the QA process. You will work in both test and development production environments. You will collaborate with other Software Engineers, Project Managers, and team members. You will be responsible for mentoring others and assisting with the onboarding process.
Requirements- At least 5 years of experience in IVR and ACD development
- At least 4 years of experience in CXone Studio scripting
- CRM integration experience
- Additional cloud telephony experience, such as Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8 telephony platform experience, is preferred
- A Bachelor's degree in Computer Science, IT, or Engineering is preferred
- Work from home
- 5-day workweek
As a Cloud Contact Center Software Engineer, you will have the opportunity to work on a wide range of projects, from designing and developing new features to resolving complex technical issues. You will be part of a collaborative team that values innovation, creativity, and technical expertise. If you are passionate about Cloud technology and have a strong background in software development, we encourage you to apply for this exciting opportunity.
Education
A Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).
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